FAQS: Shipping, Return & Exchange.


Salam Ramadhan & Eid Mubarak!  

Eid Break: 28th March 2025 till 3rd April 2025.
Last Order Fulfilled before Cut Off: 49427  
Order ID 49428 above will be fulfilled once business resumes 4th April 2025. 
 
1.0 Shipping Policy
We ship your parcels worldwide Every Working Day. Free Shipping is only applicable for Malaysia Orders RM 199 & above. For International Country the Delivery is as per calculated upon checking out.
1.1 Ready Stocks Delivery:
  • Local: 1-2 Working Days. Every Monday till Friday
  • International: 2-3 Working Days. Every Monday till Friday
1.2 Made To Order Stocks Delivery:
  • Local & International: Within Respective Delivery Period
  • Please Note Our Tag n’ Go series are Made to Order by our in-house factory located in Cyberjaya, Malaysia. Due to High Volume Orders, this collection will be shipped according to the Delivery Period in the table below:
    No
    Order Period
    SLW Delivery Period
    1
    Orders Made From 16th March till 23rd March 2025
    Delivery Out From 21st till 27th March 2025
    2
    Orders Made From 24th March till 3rd April 2025
    Delivery Out From 4th till 11th April 2025
1.3 Courier Provider:
  • Local: JNT, PosLaju, Aramex [Depending on Region]
  • International: Aramex, UPS & FedEx  [Depending on Country]
Should your item contains both Made to Order and Ready-Stocks Items, they will be shipped together when the Made to Order is scheduled for Delivery. 
Any request to expedite [Next Working Day Shipment] is possible, subject to approval and must be made prior to purchase via our Customer Service Team: 
+6010-2262849 [CS Ninie]
+6011-11377586 [CS Wan]
+6016-2323684 [CS Akma]
2.0 Order & Return Policy
All sales are final & unfortunately we can’t offer you a refund. However, you are welcome to exchange your products if your condition applies to the terms below.
2.1 Returns & Exhange (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item. Kindly Contact our Team: 
  • To complete your return, we require your ORDER ID.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will begin shipping back to you the NEW ITEMS and notify you via Whatsapp.
2.2 Exchange of Sale Items (if applicable)
Only regular priced items may be exchanged for a different product at the same price, STRICTLY NO EXCHANGE FOR SALES ITEMS received in good condition. Exchange for Sale Items are only entitled to the same products ONLY if the items is defective.
3.0 Shipping of the Exchange Items
3.1 For Full Price Item:
You bought the item at Full Price and decided you don't like it. Can you change it with another item? 
Yes, you can but exchange is only accepted within 3 days of receiving the items. (We will check with our logistics when was the parcel accepted and your 3 days window begins upon that)
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs for the exchanged items are on us. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
3.2 For Defect Item: 
To return your defected product, we will bare the cost of shipping to us and shipping back to you. 
4.0 Exchange on Items Purchased during Defect or As-Is Sale

STRICTLY NO EXCHANGE OR RETURNS.
Any requests for such exchange or return will not be entertained.