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FAQ & Return Policy

Frequently Asked Questions & Return Policy

1.0 Refund
Unfortunately we can’t offer you a refund. 

2.0 Returns & Exhange (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at onlinestore@sheralee.my, or DIRECT MESSAGE US ON INSTAGRAM for Extra Fast Respond @sheralee.my and our Customer Service Representative will assist you on how to exchange items.

  • To complete your return, we require your ORDER NO and Online Receipt or proof of purchase.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will begin shipping back to you the NEW ITEMS and notify you via email. 

2.1 Exchange of Sale Items (if applicable)

Only regular priced items may be exchanged for a different product at the same price, unfortunately sale items cannot be exchanged for a different product; Received in good condition. Exchange for Sale Items are only entitled to the same products. 

3.0 Shipping of the Exchange Items


3.1 For Full Price Item:

You bought the item at Full Price and decided you don't like it! Can you change it with another item? 

Yes, you can but exchange is only accepted within 3 days of receiving the items. (We will check with our logistics when was the parcel accepted and your 3 days window begins upon that)

To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs for the exchanged items are on us. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

3.2 For Defect Item: 

To return your defected product, we will bare the cost of shipping to us and shipping back to you. 

 

PLEASE NOTE:

WE ONLY USE POS LAJU AS A LOGISTIC PROVIDER IN MALAYSIA.

 

 

 

 

 

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